Refund/Return Policy

Do not accept damaged shipments and notify HoopSales immediately. Merchandise may be returned within 30 days of purchase with prior authorization by calling 888-513-4667. Merchandise returned without a return authorization will be held for no more than 10 days at which time all return credit is forfeited. Upon receipt of request for return, an authorization number will be issued by HoopSales and must appear on all return shipping labels. All returns must be shipped prepaid with tracking to Bison at 1100 SW 6th Street, Lincoln NE 68522. Collect returns will not be accepted.

Credit for defective merchandise will be issued only when Bison’s inspection department determines the merchandise to be covered by warranty. All salable merchandise returned is subject to a 20% restocking charge plus all freight costs to and from the customer with a minimum restocking charge of $30.